Common Reasons for Conflicts and Common Conflict Resolution Techniques Used: Findings of 8 Years of Secondary and Primary Research Studies

Описание

The paper, a summary of 8 years of research (2015-2023) on conflict management, presents the common reasons for conflicts and common conflict resolution techniques used by employees at all levels in an organization based on secondary research and also an empirical investigation. The Macro Objective of the Research is to Generalize the Reasons for Conflicts and Conflict Resolution Techniques Used at Employee, Manager and Top Management Level using Author’s Previous 3 Secondary Research Studies and Current Primary Research Study by finding the Top-3 Common Reasons for Conflicts and Top-3 Common Conflict Resolution Techniques Used at all levels of Employees. The 3 different secondary research studies are conducted (2015-2023) at Employee level, Manager Level, Top Management Level to identify Top-5 Reasons for Conflicts and Top-5 Conflict Resolution Techniques used by Employees, Managers and Top Management Respectively. Top-5 items are identified based on reference count (number of citations) in literature in each of these research works. Later on, in 4th Paper (2023) Common Top-3 Reasons for Conflicts, Common Top-3 Conflict Resolution Techniques are Identified based on the 3…

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